We just arrived home after a two week Greek Island cruise. Had a super time. Now it's back to work.
The Laughter Lounge is based on my popular book "Light Up With Laughter". ( A book designed to help people live lives rooted in love, laughter and joy. Subscribe to my FREE Lifeline Newsletter at www.mikemoorespeaks.com
Monday, May 27, 2013
New Cartoon: Two goldfish
Tuesday, May 07, 2013
Customer Service...MY FOOT!!
Just yesterday I was being waited on by a sales clerk at one of the local mall stores.
While she was serving me the phone rang and she immediately left me standing there while she rushed to answer it.
I stood there with my finger in my ear while she spent at least 5 minutes answering the questions of the person on the line.
When she finally got off the phone she said," I'm sorry." as if that would excuse her insensitivity to a present , paying customer.
I couldn't leave it alone as this has long been a pet peeve of mine. It happens all the time. A phone call takes priority over a present customer.
I very firmly told her that I refuse to accept her apology and proceeded to give her a lesson on customer service ending with my strong belief in the importance of a present, paying customer over someone miles away who is in no position to purchase anything.
I left the store without making a purchase and,hopefully,with my lesson ringing in her ear.
All she would have had to do is say. " I'm sorry, I'm with a customer right now. Can I take your number and call you back or would you like me to put you on hold?" Simple, effective and fair.
Have you ever had such an experience and how did it make you feel?
While she was serving me the phone rang and she immediately left me standing there while she rushed to answer it.
I stood there with my finger in my ear while she spent at least 5 minutes answering the questions of the person on the line.
When she finally got off the phone she said," I'm sorry." as if that would excuse her insensitivity to a present , paying customer.
I couldn't leave it alone as this has long been a pet peeve of mine. It happens all the time. A phone call takes priority over a present customer.
I very firmly told her that I refuse to accept her apology and proceeded to give her a lesson on customer service ending with my strong belief in the importance of a present, paying customer over someone miles away who is in no position to purchase anything.
I left the store without making a purchase and,hopefully,with my lesson ringing in her ear.
All she would have had to do is say. " I'm sorry, I'm with a customer right now. Can I take your number and call you back or would you like me to put you on hold?" Simple, effective and fair.
Have you ever had such an experience and how did it make you feel?
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