FREE Copy of " 45 Ways To Supercharge Customer Service"

 



Hi. We all have experienced POOR Customer Service. It seems to be everywhere these days.
With this in mind I wrote a special report on how to improve it and would like to give you all a FREE copy. To access the download VISIT HERE

If you find it helpful do let me know.

Customer Service...MY FOOT!!

Just yesterday I was being waited on by a sales clerk at one of the  local mall stores.
While she was serving me the phone rang and she immediately left me standing there while she rushed to answer it.
I stood there with my finger in my ear while she spent at least 5 minutes answering the questions of the person on the line.

When she finally got off the phone she said," I'm sorry." as if that would excuse her insensitivity to a present , paying customer.

I couldn't leave it alone as this has long been a pet peeve of mine. It happens all the time. A phone call takes priority over a present customer.

I very firmly told her that I refuse to accept her apology and proceeded to give her a lesson on customer service ending with my strong belief in the importance of a present, paying  customer over someone miles away who is in no position to purchase anything.

I left the store without making a purchase and,hopefully,with my lesson ringing in her ear.

All she would have had to do is say. " I'm sorry, I'm with a customer right now. Can I take your number and call you back or would you like me to put you on hold?" Simple, effective and fair.

Have you ever had such an experience and how did it make you feel?

This is one thing that drives me up a wall... and it's everywhere

Have you ever had this type of thing happen to you when you call a company and expect service? ALL I WANT IS TO TALK TO A REAL LIVE HUMAN BEING. Is that too much to expect? It must be, because I never get one. When will personal service and personal contact return to the marketplace? There...I feel better. Now back to joyful living.




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